Shipping Policy

1. Do you have Cash on Delivery ?

No, we do not offer Cash on Delivery. 

 

2. Where do you ship to? 

We ship across Delhi NCR. 

 

3. Can I track my order?

Once your order has been shipped we will email you the tracking reference number which you can use to track your order. 

 

4. Can I cancel my order?

We only accept cancellations within 1 hour of placing the order. Please email/call within 1 hour of placing your order and we will process the cancellation. No orders can be cancelled once they have been shipped

*Note: Pre-paid orders are not eligible for a refund on cancellation. In case you wish to modify or cancel a prepaid order, a credit voucher equivalent to the amount will be issued which you can use against future orders. 

 

5. Can I return my order? 

 We do not offer returns or exchanges since all our products are food items and are perishable.  

 

6. What is the delivery time?

Your order will be delivered the next day. If you would like to request a date to order please can contact us on +91-9654085043 or info@cinookie.com for a specific date order. You can also reach out to us on our Instagram page @cinookieofficial.

We deliver through Wefast/Borzo so delivery charge will be determined based on your address. Delivery charge is to be paid by the customer.